No state income tax for residents of Florida.The State’s total compensation package for Other Personal Services (OPS) employees features a highly competitive set of employee benefits including: Working for the State of Florida is more than a paycheck.
CALLCENTER SPECIALIST PROFESSIONAL
All employees are encouraged to take advantage of available Department opportunities for advancement and professional development.īenefits of Working for the State of Florida: Our jobs are among the most challenging, complex, and difficult in State government. With 12,000 employees across the state DCF promotes opportunities and training for all. OPS employees do not serve probationary periods or become permanent in their positions because they serve at the pleasure of the agency head. OPS employees are at-will employees and are subject to actions such as pay changes, changes to work assignment, and terminations at the pleasure of the agency head or designee. OPS employment is a temporary employer/employee relationship used for accomplishing short term or intermittent tasks. If you are interested in making a difference, please join our TEAM! However, it makes a tremendous impact on countless lives. This career does not require face to face contact with clients. Every minute and every case processed count for those who are hungry, caring for others, in need of assistance to provide shelter for loved ones, or just need a helping hand, and your career choice could make a critical difference. This demanding and challenging career could be your opportunity to help those in need make a better life for themselves and their families. Families in need and in crisis require time sensitive actions from strong, compassionate individuals who are dedicated to assisting the vulnerable and promoting strong self-sufficient families. This position does not require face-to-face contact with clients.
Strong organizational skills and attention to detail.Proficient in Microsoft Office and web based applications.Excellent communication skills, both verbal and written.0-2 years of experience working in a call center environment.Directly influence KPI for Help By Phone Target to reach goal of 20% of calls resolved over the phone.Exhibit high level of professionalism in interactions with colleagues, TLs, OPMx, etc.Assume TL duties in the event that a TL is not on duty including providing feedback or conducting team meetings.Understanding of how service level is calculated on BMW RSA project, how scheduling or adherence can affect overall SL.Act as first level point of contact for escalations between customer and specialist in attempt to resolve before involving a TL.
High level of existing program knowledge to provide accurate and correct advice for floor support including troubleshooting and problem solving.Excellent verbal and written communication skills for professional interactions over the phone and via email with BMW dealerships, customers, and the BMW RSA client.Knowledge of Dealer Speed, for checking VIN, experience in CDC to view vehicle/customer information.The Call Center Specialist position is responsible for answering incoming calls and providing excellent customer service to BMW Roadside Assistance customers, following program guidelines and call center standards.
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